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英文字典中文字典相关资料:


  • What Is a Contact Center? - Cisco
    A call center handles inbound (think customer service and tech support) and outbound (think marketing, surveys, fundraising, debt collection, and sales) calls Customer interactions are handled over the phone
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    Improve customer service, empower agents, and deliver personalized customer experiences with Cisco Contact Center and cloud contact center solutions
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    Google Contact Center AI combines Google Cloud’s natural language understanding and speech capabilities with third-party popular contact center software, improving customer experience as well as operational efficiency
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    Customer Journey Platform Service Provider Portal User Guide (PDF) Troubleshooting Track RONA Issues in Webex Contact Center with Consolidated Reports 02-Jun-2025
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  • Cisco Unified CallConnector for Microsoft Dynamics CRM
    Provide all staff in your small or medium-sized business (SMB), not just call center agents, with an easy-to-use and more complete customer relationship management (CRM) solution
  • Unified Contact Center Express UCCX | On-premises software
    Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage
  • Unified Contact Center Enterprise UCCE | On-premises software
    Unified Contact Center Enterprise helps you deliver proactive and personalized customer experiences for contact centers with up to 36,000 agents Fault tolerance helps ensure uninterrupted operation Comprehensive reporting gives you the business intelligence needed to optimize your contact center's performance
  • Connected Analytics Contact Centers
    calls, and call duration • Improved service, customer insight • Reduced costs • Increased agent productivity • Reduce Customer Assurance Program escalation cases • Resolve service calls effectively and efficiently • Avoid overloading CSEs • Predictive analytics identifies service calls likely to escalate
  • How Cisco IT Migrated Call Centers to IP Contact Center
    To implement 24-hour availability for the customer service call centers worldwide, Cisco had to rely on traditional automatic call distribution (ACD) systems that simply forwarded calls from one center to another Call routing was extremely limited, based primarily on after-hours routing or a percentage allocation of





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