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  • PowerPoint Presentation
    It provided the opportunity for library administrators to connect with provosts at their institutions and provide data on how librarians can communicate the value the library brings to the academic community As a theme, its definition was: “Librarians communicate impact or other aspects of value with stakeholders ”
  • Informationists and Library Impact on Patient and Population Care
    Original charge to develop and pilot an assessment to evaluate how well the Taubman Health Sciences Library (THL) was meeting the information needs of our academic and clinical partners Development of assessment plan and initial survey by working group; reviewed by THL Administration Decision by admin to focus on patient and population care
  • Management Information Systems The Library Challenge
    ARL New Measures 1999- Key Areas User Satisfaction Service Quality LibQUAL+™ Measuring Library Service Quality Lyceum Market Penetration Ease and Breadth of Access Library Impact on Teaching and Learning Project SAILS, Learning Outcomes Library Impact on Research Cost Effectiveness Library Facilities Space E-Metrics MINES for libraries ARL supplementary statistics Barriers to Management
  • PowerPoint Presentation
    Review different methods for collecting library perception information and impact data What is Library Perception Information? Information that describes the knowledge, thoughts, and feelings your target audiences have about your public library and the services your library and library staff provide
  • Building a Better Library Experience: Redefining Access Services
    This also includes technology-based and other systems that are needed for the service to be delivered Physical Evidence All tangibles that customers come in contact with during the service experience that impact their customer quality perceptions Access Services Conference 2013 OPAC Email
  • PowerPoint Presentation
    To determine if high value initiatives have contributed to the intended long term change To assess if an existing service is meeting its goal To evaluate if new proposal(s) can contribute to your desired impact We don’t need to know the Impact of every activity Use a Broad Comprehensive Approach Traditional Statistics to:
  • Managing Library Staff: the rewards, the challenges, the . . .
    Managing Library Staff Leah Wagner, Director, Monroe Township Library lwagner@monroetwplibrary org What you think managing a library staff might look like… What managing a library staff frequently looks like… Take a deep breath and abandon this approach! How did you become a Library Director?





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