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  • 30 Empathy Phrases Customer Service Reps Should Use - HubSpot Blog
    Telling the customer you want them to be successful reminds them that it’s you and the customer versus the problem Remind them you’re on the same team It’s important to keep in mind your tone and sincerity You need to be genuine and avoid “false empathy” if you want to resolve a friction-filled case 11 Say nothing — just listen
  • 30 Best Examples of Professional Email Responses for Success!
    Here is the latest update on the [project name]: [provide update details] Please let me know if you need any more information Best regards, [Your Name] 26 Confirming a Payment Subject: Payment Confirmation Dear [Name], I confirm that we have received your payment of [amount] on [date] Thank you for your prompt payment Best regards, [Your
  • 20 Customer Service Phrases to Use (+ 10 to Avoid) - Touchpoint
    6 “It works for me ” This type of response invalidates the customer’s problem without providing a solution Variables on the client side might make it difficult for the support agent to reproduce the same issue
  • 35 Popular Empathy Statements for Customer Service (2025) - REVE Chat
    Building trust starts with an understanding You should label the emotions your customer feels; show empathy and assure that you will do everything to solve his problem Here are some amazing empathy statements for customer service to build trust I understand how frustrating this must be for you, and I’m here to help resolve it
  • How to Reply to an Email: Tips, Examples, and Templates
    Let me know if you need anything else Close With a Professional Tone If a customer is complaining, respond with empathy and offer a solution Example: After reviewing the matter, here’s what we can do to help: [Solution or action being taken] Please let us know if this resolves the issue or if you have further concerns We value
  • 35 Empathy Statements for Customer Service - answerconnect. com
    Understanding empathy in customer service To train and coach our teams to use empathy, we must understand what it is and why it matters Empathy involves understanding another person’s perspective and feeling their emotions By recognizing what another is going through, we can better relate to them and establish meaningful connections
  • How to show empathy in your customer service . . . - Emphasis Training
    Image: PwC Open description of image Bubble chart where the bubbles show the different elements people value in their customer experience The X-axis represents the level of importance for customer experience and the Y-axis represents the extent to which people believe the feature is worth paying more for
  • 22 Customer Service Response Templates To Leave a Good Impression
    Hi [Customer Name], we’ve got a new loyalty program that’s completely free and could save you up to [%] on every order…and who doesn’t love saving money? [Click Here] to sign up and start saving Technical Support Email Templates Hi [Customer Name], thanks for reaching out to our tech team! We’ll get back to you in 24–48 business
  • 38 Empathy Statements: Examples of Empathy - Status. net
    “I’m here for you, and I want to help you through this ” Family Empathy within your family can strengthen bonds and improve communication Examples: “I understand why you feel that way ” “I can see how that situation would be really frustrating ” “I hear what you’re saying and I’m here to support you ” Romantic Partners
  • 20 Empathy Statements to Show Stressed-Out Customers That You Care
    We want to understand what happened just as much as you do I can see why that made you angry This situation is unacceptable to us, too If I were in your situation, I would feel exactly the same way you do As a [insert parent, traveler, baseball fan, hay fever sufferer, etc ] myself, I understand why you contacted us today!





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